Digital Marketing Strategies

Digital Marketing Strategies for Senior Living: Get Blogging

When it comes to digital marketing strategies for senior living, one of the most effective is blogging. And yet one of the biggest mistakes we see when a business—any business—undertakes a blogging initiative, is not having an overarching content strategy in place first. 

So let’s discuss what it takes to create an effective blog on your senior living website.

Think strategically.

As we mentioned above, you need to develop a strategy for your senior living blog. And not just the blogging itself, but the ongoing promotion and monitoring, too.

Questions to ask yourself and your team: 

  • How often will you blog?
  • Will you have one writer or a content team working on blog posts?
  • Who will be in charge of developing the blog editorial calendar?
  • Who will be responsible for laying out the blog? Selecting images? Performing quality control?
  • Who will do the keyword research?
  • Who will monitor results?
  • Who will promote the blog via social media channels?
  • Who will be responsible for revisiting older blog content and revising or unpublishing? (More on this in a moment.)

Treat keyword research as a first step, not an afterthought.

Effective content marketing is part science, part art. The writers serve as the artists, crafting compelling copy that engages readers and satisfies whatever query sent them to the blog post in the first place. The science part involves doing the keyword research—and understanding what that research is telling you.

It’s not enough to simply plug a search term into a keyword tool, grab the phrases it spits out, and write content around it. You might have been able to get away with that a decade ago, but today, there’s too much competition. You need to dig deeper and work with the various features within the keyword tool.

Good keyword research tools, like SEMrush, provide deep insights into:

  • Searchers’ intent. For example, someone searching on “how much do senior apartments cost” has a much different intent than someone who searches on a senior living community’s brand name plus the word “phone number.” The former is about education. The latter is about finding a specific piece of info that they likely need to use right away.
  • Competitors’ keyword phrases. You need to know what your competitors are ranking for. From there, a good SEO tool can help you determine whether you stand a chance of outranking them—and what you might need to do to achieve that goal.
  • The best keyword phrases to focus on if you want your blog posts to rank well. And guess what? The best phrases might not necessarily be phrases you’d choose. For example, if you operate a senior living community with assisted living in Naples, Florida, you might not like using the word “facility.” But guess what? The phrase “assisted living facilities in naples florida” is searched on 480 times A MONTH. You might need to rethink your stance on the term “facility,” given that’s what people are searching on. 

Note: You shouldn’t necessarily task your writers with in-depth keyword research and analysis. While many writers know how to expertly weave keyword phrases into content, fewer understand how to do research or interpret results. 

Invest in custom content.

Why bother having a blog and doing all the keyword research if you’re going to post boring, generic content? (Or worse—blogs posts that content mills churn out.) 

While using content mills or cheap, inexperienced writers might cost less up front, you’ll ultimately be wasting money. How so? Well, the blog posts won’t deliver the results you’re looking for. In essence, you’ll be blogging simply to check off a box. And that’s not the sort of digital marketing strategies for senior living that we recommend.

Instead, invest in custom blog posts. And by custom, we mean content that people won’t be able to find anywhere else, like your competitors’ blogs. 

Keep in mind that all senior living communities are essentially selling the same products: maintenance-free senior housing with various amenities. But the experience in your particular community? That’s unique. And that’s what you need to capitalize on. 

For example, no one has your community’s chef, right? You can create a whole bunch of blog posts around your chef, the dining experience in your community, the most popular recipes, and the like.

Think this sort of content is irrelevant? Think again. Take a look at these search terms:

Off the top of our head, here are some quick-hitting titles that you could take advantage of using the above phrases:

  • 10 Ways to Spot the Best Senior Living Dining Programs
  • Best Senior Living Dining Programs: How to Evaluate (provide expert tips from your chef and dining room staff on what to look for—and red flags—and why they think yours is great)
  • X Secrets of the Best Senior Living Dining Programs (you could interview your chef to get their take on the secrets)
  • Senior Living Dining Menus: Our Approach to Holidays
  • Senior Living Dining Menus: Our Approach to Special Diets
  • Senior Living Dining Menus: Our Approach to Entrees

OK, you get the idea. All of the content above can help attract the people doing a search on that content . . . and by putting your own custom spin on it, you’ll make the content much more memorable, engaging, and effective.

Use other media within your blog posts.

Compelling senior living blog posts aren’t simply filled with words. They include other media as well, like real photos (not stock images), videos, gifs, charts, and so forth.

Going back to the above example . . . you might create a picture-based blog post around your senior living dining room, like the décor, how you match table partners, and any other special embellishments. 

Repurpose content (constantly).

Content creation should never be done in a silo. For example, if you have a blog writer and a social media writer, they should work together—or, at the very least, be aware of what the other person is doing. Because the wonderful thing about a good piece of content is that you should be able to easily repurpose it across multiple channels. 

For example, that blog post title: “10 Ways to Spot the Best Senior Living Dining Programs” could be turned into a guide that you offer as a download on the website page that talks about amenities. You could do a series of Facebook and Instagram posts where each post covers one of the 10 ways (this would give you 10 different social media posts from that one article). You could create a PPC campaign around the term “best senior living dining programs.” People would be directed to a landing page where they could download your guide. If they download, they’d be entered into an email nurturing program. You could create an infographic of the 10 ways and offer it as a download.

Bottom line: If you’re investing in awesome custom content, make sure you maximize that investment by repurposing the content.

Continually promote your blog posts.

If you’ve been doing any regular blogging, you’re probably good about promoting a blog post when it’s hot off the virtual presses. But what about those blog posts from three months ago—or three years? You need a system for continuously promoting your content. (Which is why the person in charge of your blog should collaborate with the folks in charge of your other channels, like social media platforms.)

Tackle underperforming, old, and outdated blog posts.

If a blog post isn’t getting the desired results—maybe it’s not getting enough eyeballs or people are quickly bouncing off your site—see if you can improve it. 

Maybe you need to . . . 

  • Adjust the keyword phrase
  • Reformat the blog for easier skimming
  • Revise the content because it veered off course
  • Rewrite the article completely because it was written poorly the first time around

Sometimes, of course, content simply becomes old, crusty, and outdated. Don’t be afraid to remove outdated content that’s no longer serving you. In fact, doing so can actually boost your site’s rankings. (Just make sure you follow best practices.)

Call us if you need help with your digital marketing strategies for senior living blogging.

Maintaining a compelling blog is a huge undertaking. If your staff is already stretched too thin, consider outsourcing this work to an agency like ours. We understand the senior living industry, SEO best practices, and how to create compelling blog posts. Let’s talk about your blogging needs!

Content Marketing for Local SEO

Content Marketing for Local SEO: What to Write?

When it comes to developing content marketing for local SEO, your approach should be the same as any content marketing initiative. (For the purpose of this post, let’s pretend we’re promoting an awesome senior living community in Austin, Texas.)

Why the heck do I need a content strategy? Why can’t I take a keyword phrase and write a blog post or something?

There’s no law stopping you from taking a keyword phrase like “is Austin a good place to retire” and writing a blog post that answers the question. 

After all, the phrase “is Austin a good place to retire” has a monthly search volume (MSV) of 90 and low keyword difficulty (KD). This means the blog post—if written well—stands a good chance of ranking high in search engine results. Plus, it’s got that whole “content marketing for local SEO” angle covered since it’s talking about Austin, right?

Sure, the blog post could rank well over time. Yes, it talks about retiring in Austin. And someone searching on a phrase like that is demonstrating an interest in making a move to Austin.

But so what? 

If someone lands on that one blog post, what are they supposed to do next? How does that blog post fit in with all your other content, like the guide on financing senior living or the video about your community’s new yoga studio? And how does that one keyword phrase work in the big picture with all the other viable local search terms your keyword research uncovered?

You’re probably starting to see it now . . . why you need an overall content strategy.

OK, so now I need a local SEO content strategy and a regular SEO content strategy?

Nope. You need one overarching content strategy. Your strategy will address content marketing for local SEO and content marketing for other relevant topics (e.g. financing senior living).

This is starting to sound complicated. Where should I begin?

Content marketing can feel daunting when you’re considering the big picture and all the different types of content you can create, from videos to podcasts, blog posts to guides, social media posts to digital ads—and that’s just the beginning.

But remember that your content strategy needs to support your overall sales and marketing goals. Those goals typically center around the number of marketing-qualified leads, sales-qualified leads, and move-ins your team needs to bring in each year (or each quarter or month, or however you measure these goals).

As we all know, compelling content drives everything in today’s marketing landscape. It will:

  • Attract people to your online channels (website, Google My Business listing, social media platforms)
  • Turn qualified traffic into marketing-qualified leads (MQLs)
  • Nurture MQLs into sales-qualified leads (SQLs)

Maybe you’re starting to see it now: Your overall content marketing strategy needs to account for those three tasks: attracting the right people, converting them into leads, and nurturing the leads to close. (Or if you like the sales funnel visual, you can picture it that way: top of the funnel, middle of the funnel, bottom of the funnel.)

Ideally, you should have a master content marketing calendar that highlights all the initiatives supporting these goals. The calendar doesn’t’ need to be fancy. You can use Google spreadsheets or project management software like Monday.com or Asana.

Month by month, you’d include all the various content marketing initiatives and label or color-code them according to whichever part of the funnel they’re for. (And yes, there will be overlap, which is OK—nothing is ever truly linear.)

How does content marketing for local SEO fit in?

You should produce content around local search terms every month along with content that’s focused on other relevant keyword phrases. We’ve been making this point a lot in our own content lately, so we’ll say it again here. Remember this nugget: All search is local search. (Read more about what we mean in our best tips for local SEO.)

Again, producing content geared toward local SEO will happen at the same time you’re producing other content (like evergreen content or content about related terms). In other words, you should always have a good mix of content marketing for local SEO in your month-to-month or quarter-to-quarter marketing strategy.

OK, but what should we write about in terms of local SEO?

Let’s use another keyword phrase we pulled from SEMrush (our keyword tool) that would work for our fictional senior living community in Austin: Retiring in Austin TX (170 MSV, 24 KD). MSV stands for monthly search volume. And KD stands for keyword difficulty.

Retiring in Austin, TX – here are three quick-hitting content ideas:

  • 10 Things to Know Before Retiring in Austin, TX
  • Why Retiring in Austin, TX is a smart idea
  • Thinking of Retiring in Austin, TX? Read this first

When developing content marketing for local SEO, aim to get the biggest bang for your marketing buck. Always try to repurpose one topic across different channels. 

For example, you could write a blog post called “10 Things to Know Before Retiring in Austin, TX.” 

From there, you could . . .

  • Create a video for your YouTube channel on that topic.
  • Share one point each day for 10 days across your social media channels.
  • Host a podcast on this topic.
  • Create digital ad campaigns around the keyword phrase and send people to a dedicated landing page where people can download the “10 things to know” in a nicely designed marketing piece. (Then, you could nurture them over the long haul.)

See how much mileage one keyword phrase has when you take a step back and develop a strategy for it? (Need more ideas? We wrote an in-depth article about how to incorporate local search terms into blog posts. Again, each blog post could be repurposed across other marketing channels.)

Wow! I think I’m starting to understand content marketing for local SEO. But I could still use some guidance.

That’s why we’re here! It makes sense to work with a senior living marketing agency like ours in developing your overall content strategy. From there, you and your team can run with it. Or we can help you with content writing, too. Let’s chat about your community’s specific content marketing needs.

Local SEO Tips

Best Local SEO Tips for Your Senior Living Marketing Strategy

When it comes to the topic of best local SEO tips for your senior living marketing strategy, we probably sound like a broken record. But if you want your community or communities to effectively compete in today’s ultra-competitive landscape, you must pay attention to local search

Why local search optimization is so important

If you’ve spent any time reading about local SEO, you’ve likely heard the saying that ALL search is local search. Because optimizing for local search first means you’re automatically optimizing for overall search, period. 

Of course, in the senior living industry, optimizing for local search matters for another reason: PROSPECTS CARE ABOUT LOCATION. And yet too often we see communities ignoring location-based keywords and defaulting to generic optimization techniques with the hope that Google will “figure it out.”

Listen, Google is smart. But you’ll increase your chances of Google serving up your content to the right prospects if you take the time TO TELL GOOGLE where your communities are located. 

Need some local search stats to convince you? Here you go . . .

  • 92% of searchers will pick businesses on the first page of local search results. [Source: SEO Expert Brad]
  • 82% of local searchers follow up offline via an in-person visit, phone call, or purchase. [Source: Duct Tape Marketing]
  • 61% of mobile searchers are more likely to contact a local business if they have a mobile-friendly site. [Source: HubSpot]

Oh, we could go on and on, but hopefully you get the idea. So let’s talk local search, specifically the best local SEO tips to weave into your overall senior living marketing strategy.

Best local SEO tips: Create a strong Google My Business listing (or listings).

We recently provided lots of tips for Google My Business listings, so check it out. But the short of it goes like this: Google controls the universe (or, at the very least, the search universe). Google uses your Google My Business (GMB) listing to inform your company’s entire presence across Google, including all related products from Search to Maps.

Keep in mind that you will need a separate Google My Business listing for each senior living community’s location. Depending on how many you have, that can be a lot of work, but agencies like ours are familiar with the ins and outs of GMB, including bulk location management. Let us help.

Bonus local SEO tip: While your Google business profile is the most important one to focus on, if you’ve got time to spare, set up your Yahoo! and Bing Places for Business profiles as well.

Best local SEO tips: Make sure your social media profiles are location-specific.

It’s so easy to get lost in tweets, posts, pics, and TikToks while overlooking the critical “About” sections in each social media platform. Don’t underestimate their power. Because social media profiles do rank in Google.

As marketing guru Neil Patel notes, “While social shares may or may not affect a web page’s position in search listings, your social profiles definitely influence the content of your search results. In fact, social media profiles are often amongst the top results in search listings for brand names.”

If you have multiple locations, get creative—and take advantage of any baked-in tools. Just as Google My Business allows you to easily manage multiple locations from one dashboard, Facebook’s “Locations” lets you do the same thing. 

As Facebook explains, “With Facebook Locations, you can connect and manage all your business locations on Facebook. Our free tool lets you quickly add new store Pages, edit information for existing stores, and manage your locations from one central spot.”

For Instagram, as of the writing of this article, you’ll need to set up separate Instagram accounts for each location, but you can manage them all from one single device.

We wouldn’t necessarily recommend having multiple Twitter accounts (that would be too hard to maintain and likely unnecessary for our industry, at this time). For something like YouTube, you could have your main channel and then create location-specific “playlists” for each location. (Yes, YouTube is important. Remember who owns it: Google.)

Like everything else in marketing, you need to think about social media strategically based on the marketing resources you have in your various locations. Bottom line: Make sure you properly optimize every account you do have for local search. (Guess what: We can help! Let’s discuss your social media strategy.)

Best local SEO tips: Run location-specific pay-per-click (PPC) and social media ads.

Running location-specific PPC ads is a great way to build awareness for your various locations. Paid ads will supplement and support organic listings (including your Google My Business listing). 

When you run social media ads, particularly on Facebook, you can create location-specific campaigns that target people within a certain radius of your location. (You can even target specific zip codes in addition to other attributes, like age and gender.) Instead of running the same generic ad to all your locations, location-specific campaigns will sound much more personal, timely, and intimate.

Best local SEO tips: Monitor and manage review sites.

Reputation management should be a cornerstone of your senior living marketing strategy. What people are saying about your community matters. According to Qualtrics, nearly all consumers (97%) use online media when researching products or services in their local area. And 93% of consumers say online reviews influence their purchasing decision.

You’ll want to monitor the “big guys” like Google reviews (which appear on your Google My Business listing) and Facebook. But don’t overlook other popular sites, like Yelp, and industry-specific listings, like SeniorAdvisor.com and Caring.com.

Responding to reviews can be tricky. The thing to remember is this: People leave reviews because they want to be heard and they want to share their experience, for better or worse. They’re not writing the reviews for you—they’re writing them for other potential customers. 

For positive reviews, you can say simply say thank you or give the equivalent of a “thumbs up.” With mediocre or downright negative reviews, be mindful in your approach. Be genuine in your thanks and/or acceptance of constructive criticism. Never be defensive. And don’t engage in any back and forth—take it offline.

Keep in mind that reputation management is never done. It’s an ongoing task, one that you have to work into your marketing plan.

Best local SEO tips: Be mindful of your main hub—your senior living website.

At the very least, you should have a page on your senior living website devoted to each location (and optimized for the strongest keyword phrase for that location). The page should be compelling! In other words, it should have more than just one or two pics and contact info for that location. 

Your blog is also a good place to highlight location-specific longtail keyword phrases. If you want to get super fancy, when people subscribe to your blog, you could have them choose a location they’re interested in. You could set up the blog automation so that the person only receives evergreen content or the location-specific content that matches the location they selected.

And don’t forget: Make sure you pay attention to how your site renders on mobile. As HubSpot reports, “Mobile web traffic has consistently accounted for about half of all global web traffic since the beginning of 2017.” It’s critical that your site looks great on mobile. 

Best local SEO tips: Work with a senior living marketing agency that gets it.

And by “it,” we mean search engine optimization and senior living. At Senior Living SMART, we have specialists on our team who can help with all aspects of local SEO. Even better? Everyone is passionate about senior living. Let’s chat about your community’s local SEO needs!

Marketing Tips

Senior Living Marketing Tips for Google My Business

In a recent blog post on overlooked marketing opportunities, we mentioned Google My Business. We received some questions and figured we should provide more comprehensive tips for Google My Business specifically.

Let’s get to it!

What is Google My Business (GMB) and why should I care?

Since its inception, Google has (amazingly) maintained its dominance of the search engine market. Statista reports that in September of 2021, “online search engine Bing accounted for nearly 7 percent of the global search market, while market leader Google had a market share of 86.64 percent. Meanwhile, Yahoo’s market share was 2.75 percent during that period.”

Any business that doesn’t pay attention to its presence within the Google universe does so at its own peril. And one of the biggest things that influences that presence is your Google My Business listing. Google uses it to inform your company’s entire presence across Google, including all related products from Search to Maps.

Keep in mind, too, that Google is always tweaking its algorithms so that it serves up better results for users. In late 2021, Google rolled out its biggest update to its local search algorithm in five years. The update is called Vicinity, and according to Bright Local, the update is all about targeting proximity as a ranking factor.

Bright Local says, “Although proximity has long been an important signal for local search results, it’s also been the case that businesses can optimize to successfully rank far from their actual business location. Through the Vicinity update, Google now appears to be clamping down on this, which will naturally make local search results more relevant to the user. In terms of the benefit to businesses, this gives them a greater chance to rank well in relevant local searches, as they’ll be competing less with businesses that are further away.”

Google My Business sounds more important to Google than it does to me. Do I really need to pay attention to it?

Short answer: Yes, you should. Think of your Google My Business listing as a second website—one that often gets served up long before anyone would organically land on your main website. Your GMB listing is tied closely to Google’s local search algorithm, which pays attention to a searcher’s physical location. (If you’ve ever done a search in Google and ended your search query with “near me,” like “Indian restaurants near me” or “bowling alleys near me,” you get the idea.)

The Google My Business listing takes up valuable real estate on the search engine results page (SERP), showing up in the right-hand sidebar on desktops and at the top of the results on mobile devices.

Like anything else with search results, what people can scan quickly from your GMB listing will determine whether they dig deeper into your listing or move on to a competitor.

The listing (on both desktop and mobile) will show the nuts and bolts automatically, like the name of your business, a few pics, location info, map info, and reviews. People can click in for a deeper look at more pictures, videos, reviews, and the like. 

An important point: Your GMB listing exists whether you’ve “claimed” it or not. If you don’t claim it, you risk having inaccurate info and a drabby, boring listing. By claiming your listing, you have the opportunity to manage and monitor it—and make it as engaging as possible.

How does having a Google My Business listing help my senior living community?

It can increase overall brand awareness and name recognition. If your listing keeps coming up as people conduct searches on senior living communities in your area (and related searches—more on this in a moment), people will become more familiar with your name and overall brand, even if they don’t click through. Because of the real estate the listing takes up, a person can’t not see it. Sure, they might only give it a cursory glance, but a glance is still a glance—our subconscious minds remain at work. 

Your GMB listing also reinforces brand recognition for people who are already familiar with your name. They might be doing a search on your name—perhaps trying to get an address and phone number. A robust GMB listing will give them those things—but so much more, including reviews, pictures, compelling info about the community, and any recent news or updates (think COVID).

Check out the screenshot below that we pulled from a client’s GMB analytics.

The green area shows the “direct” searchers—people searching on the client’s business name and address.

But the blue shows the “discovery” searches—people searching on a category, product, or service related to seniors and senior living in that area. This high level of discovery is not unusual for Google My Business listings, provided they’re set up properly.

How Customers Search

Bottom line: A good Google My Business Listing can help people discover your business on that all-important first page of Google search results. That’s another psychological aspect at play: Whether right or wrong, people do tend to trust what’s served up on the first page of Google, especially items that are prominently displayed, like GMB listings.

Wow! That sounds great! So all I have to do is “claim” my Google My Business listing and add a few pictures? Or are there some other tips for Google My Business that I should be following?

Remember how we mentioned earlier that your GMB listing is like a second website? Well, just as you optimized your website for search, you need to optimize your Google My Business listing for search as well. And just like you do for your senior living community’s website, you have “on-page” optimization elements as well “off-page” optimization elements to consider.

Tips for Google My Business: On-page elements

The Google My Business interface is extremely user-friendly. Your job is to simply fill out all relevant sections listed in the backend of your GMB account—and to do so clearly and compellingly. The on-page elements refer to items that are customer-facing, meaning folks who land on your listing will see the info you provide.

Sections to pay close attention to:

  • Info section. The “info” section lets you provide all the forward-facing information about your community, like a brief overview, hours, and location info.
  • Pictures. You can—and should—add plenty of pictures. And double-check how they look on desktop and mobile. Follow Google’s guidelines regarding pictures. The recommended resolution is 720 px tall, 720 px wide. The minimum resolution is 250 px tall, 250 px wide.
  • Videos. People LOVE videos. If you have good ones, add them, particularly ones that highlight the lifestyle and vibe within your community. Follow Google’s video guidelines for maximum effect.
  • Reviews. You want to make sure you’re responsive to reviews. Thank people for giving positive reviews. For negative reviews, tread carefully—avoid sounding defensive or dismissive. And don’t repeat the same canned response to negative reviews. Humility can go a long way. So can offering a real person’s name and number to contact on your end. 
  • Questions and answers. If someone takes the time to ask a question, ANSWER IT! First of all, it’s only polite to do so. If one person has the question, we can guarantee many other folks do as well. Answering the question thoughtfully helps demonstrate your community’s responsiveness. And questions can be a great source of intel for you. The questions could inspire a blog post or info you need to add to the website.
  • Ongoing updates: You can post updates, just like you do on social media. So post a link to a blog, a premium offer, etc. Keep it fresh and share items regularly.

Accessibility attributes. This is especially important for our industry since it speaks to how accessible your communities are to people in wheelchairs.

Tips for Google My Business: Off-page elements

GMB TipsWhen we say “off-page,” we’re referring to the stuff behind the scenes (people searching won’t see this info). A good example is the category you choose. As Google explains, “Categories describe your business and connect you to customers who search for the products or services you offer.”

Identify a primary category (like assisted living). You can also add additional categories (think keywords) related to your business. See the screenshot from one of our client’s listings that we helped set up.

My senior living community has multiple locations. Can I have multiple Google My Business listings?

YES! Google understands that many businesses, from banks to hotels to senior living communities, have multiple locations and, as a result, need multiple listings. Google provides excellent step-by-step instructions for bulk location management (there are different steps for businesses with fewer than 10 locations vs. those with 10 or more). 

An important caveat: When you have multiple locations to manage, the work you need to do in Google My Business increases—and often by a lot. This is why we recommend working with a senior living marketing agency like ours. We can help you set up, manage, and maintain multiple listings with consistent messaging and accurate info.

Whew! That’s a lot. Where else can I learn about Google My Business?

Honestly, the best place to start is Google—it provides excellent step-by-step instructions if you want to go the DIY route. And, of course, working with an agency partner like Senior Living SMART also makes a whole lot of sense. We can either do it all for you or double-check and make sure everything is fully optimized. Having a second set of eyes never hurts. Get in touch and let’s talk about your senior living community’s presence on Google!

How to Market to Senior Living Communities

How to Market Senior Living Communities: 4 Overlooked Places

We can discuss how to market senior living communities . . . or we can discuss how to EFFECTIVELY market senior living communities via four places our industry tends to overlook or treat as an afterthought: 

  • Google My Business
  • Hyper-local online publications
  • Social media advertising
  • Traditional advertising (radio and print) 

How to market senior living communities: Think Google My Business.

Why does maintaining a robust Google My Business (GMB) listing matter? Three reasons. First, the majority of searches happen on Google (its market share is over 92 percent). Second, Google is always quick to serve up relevant and well-maintained Google business listings in its results. And last but not least, a strong Google My Business presence is critical to local search.

Consider your Google My Business listing an off-shoot of your main website. Just as you update your website, you need to update your GMB listing. 

What to focus on:

  • Complete all info, particularly the About section. Make it compelling! 
  • Monitor and respond to reviews. Thank people for giving positive reviews. For negative reviews, tread carefully and respond mindfully. Avoid sounding defensive or dismissive. Don’t make every response (to either positive or negative reviews) sound the same. For negative reviews, invite the person to contact someone on your end to discuss things further—but make it a REAL offer. Provide a real name and real phone number—and make sure the person is on top of fielding these calls. 
  • Regularly add new photos. Swap out older ones. Add in fresh views, new scenes, amenity shots, etc.
  • Audit the page every quarter (at least). Get in the habit of buzzing through your listing to make sure everything is current. For example, right now, you might have verbiage around COVID-19 protocols, like face masks. At some point, that info will no longer be necessary. (We hope, anyway.) 

Note: If you work with us, your Google My Business Listing will be one of the first things we audit and spruce up on your behalf. 

How to market senior living communities: Think hyper-local online publications.

Running ads on local online publications, like your region’s local Patch.com or Nextdoor.com, is an excellent way to build brand awareness and name recognition. Plus, you can easily measure traffic that comes to your site via these ad channels.

  • Patch.com, which has over 1,200 hyper-local sites across all 50 U.S. states and Washington D.C., offers a self-serve ad platform that lets advertisers get super granular with their targeting. Whether you operate a national chain of senior living communities or only a handful in one state or region, you can run ad campaigns on the Patch site that makes the most sense for each community. 
  • Nextdoor.com offers advertising options designed specifically for local businesses as well as an option for regional and national companies. The former allows you to target people within 30 miles of your location, while the latter allows you to reach prospects across multiple markets, making it ideal for senior living communities that operate properties across multiple states.

By the way, these aren’t the only players on the hyper-local scene. Your town or city might have its own online publications. 

Of course, with any advertising, you must have compelling creative assets in terms of both the message and the design. Don’t skimp just because you’re running online ads. (Need help? We have a library of compelling digital ads that are ready to go—you simply customize with your information. Get in touch if you’d like to learn more.)

How to market senior living communities: Think social media advertising.

It’s not so much that the senior living industry “overlooks” social media as an effective place to run ads. Instead, we suspect most communities are a bit skittish about trying to launch social media advertising in general. Or maybe they’ve tried it briefly and “failed” because of problematic execution or a lack of reasonable expectations.

But social media advertising can be an incredibly effective and budget-friendly way to reach your target market, provided everything is set up correctly. (We can help with that, too!)

Like the advertising programs offered by the hyper-local online pubs, social media platforms like Facebook and Instagram offer similar levels of control over your targeting. 

For example, with Facebook ads, you can target attributes like age, gender, behaviors, and locations. Facebook owns Instagram (with similar options for targeting). The nice thing about Instagram ads is how visual they are—they can truly help capture and tell the story behind your community.

Like anything else, however, you need an overarching strategy to guide your social media advertising. You need to think through the messaging, the design, and what you ultimately want people to do. You need the ability to measure and monitor results as well. And you need to invest enough dollars to get the results and ROI that would make it worth your while.

Note: This can be challenging for smaller in-house senior living marketing teams to manage on their own. That’s why working with an outside agency like ours can be an excellent way to make sure your campaigns are poised for maximum success.

How to market senior living communities: Think radio and print.

OK, we know this suggestion probably sounds odd after the other tips about online marketing channels. And the truth is, we don’t know if this suggestion will still be one we make a decade from now. (Time will tell.) 

But for now anyway, at least some of your demographic, especially those in the Silent Generation, still listen to the radio and read daily newspapers. So running campaigns (often in tandem!) on these channels can be a smart strategy to consider, provided you do them right.

Speaking of doing things right, check out our guide to senior living advertising on the radio. It goes into the nitty-gritty of pricing and how to create winning copy. We also discuss the pros and cons of print advertising in this article about print vs digital ads.

Bonus tip about how to market senior living communities: ALWAYS think strategy first.

You can’t expect your marketing or advertising to work over the long haul without a sound strategy. And sometimes the most important thing you need when it comes to strategy is an objective opinion. That’s where we come in. Let’s discuss your senior living marketing strategy for 2022—get 30 minutes on us!

How to Rock Senior Living SEO

How to Rock Senior Living SEO in 2022

Are you looking to improve your senior care SEO in 2022? Follow these four tips.

Tip #1 for better senior care SEO: Take a fresh look at your keyword strategy.

OK, ‘fess up. When was the last time you did a thorough review of your keyword strategy? If your answer is “not sure” or “never,” don’t fret. (And if you’re the unicorn who regularly does keyword research, bonus points for you! You can skip to the next tip.)

The reality is most senior living communities don’t regularly do the keyword strategy work. And the word “regularly” is the main point. You need to review and monitor your keywords like you do any other analytics. We recommend quarterly at the very least (and perhaps more often if you’re more aggressive with pay-per-click advertising). 

Why? Well, keywords can and will change over time. Some might become more competitive. Others might increase or decrease in search volume. New phrases might come into play. Local search terms might be needed if your company expands into new markets. And, of course, you need to pay attention to competitors and the words they use.

Like all other aspects of your senior living marketing, you need to take a thoughtful approach to your keyword strategy for senior care SEO. An intent-based strategy can be an excellent way to tackle this. The Semrush blog discusses the four main types of keyword intent

  • Informational keywords. These keywords answer a specific question, like “how much does senior living cost”? (That search query receives 140 monthly searches.) These keyword phrases tend to be more of the longtail variety and can make for excellent blog posts. They can perform well in search, especially if they have less competition. These are great words for people at the top of the sales funnel who are in the research/education stage and who may or may not be familiar with your name.
  • Navigational keywords. These keywords tend to be looking for a specific page on your site: “brookdale senior living address.” (That search query also receives 140 monthly searches.) In this case, people are already familiar with your name. They’re looking for something very specific.
  • Commercial keywords. We’re talking about all the keyword-phrase results that would come up if you did a search in your SEO tool on your community’s name. (It’s a great exercise, one that many communities overlook!) 
  • Transactional keywords. The searcher appears intent on taking some sort of action (or even making a purchase). These folks are likely in the bottom of the sales funnel. Think “how much does brookdale senior living cost.” (That search query receives 56 monthly searches.) These search terms can help fuel your PPC strategy, too.

By breaking out keywords into intent, you can make sure that . . . 

  • Your site has compelling content around informational keywords.
  • Your brand name has great visibility throughout the site, especially in obvious places, like the header and footer. But also think about less obvious places. For example, consider your logo. If someone hovers over it, does the alt text say your community’s name? Little things like that can have an impact.
  • You’ve created smart buyer journeys based on the research you’re seeing with transactional keywords.
  • You haven’t lost sight of local search terms (more on this below).

Tip #2 for better senior care SEO: Have awesome content.

Google’s main goal is to provide the best, most helpful results to searchers. That’s it. To do this, it has a complex algorithm to help decide which sites to serve up on the first page of its search results. Remember, the site listed in the first spot in the organic listing gets the highest click-through rate.)

The best way you can ensure your site gets served up is to have awesome content. It sounds so simple, right? That’s because it is (in a way). If you have great content and use keywords thoughtfully in that content, you’re more than halfway there.

  • Write for humans first, search engines second. Don’t stuff keyword phrases into sentences. Use them naturally. Use synonyms. Don’t become obsessed with how many times you use a keyword phrase in the content (because we guarantee that will lead to clunky, unreadable sentences).
  • Title tags shouldn’t exceed 60 characters. In fact, studies show that title tags between 15 and 40 characters tend to have a higher click-through rate (8.6% higher). This is likely due to the number of folks conducting searches on smartphones.
  • Meta descriptions shouldn’t exceed 155 characters. Pay attention to how you write them. This serves as a mini ad for the page or blog post you’re inviting people to click through to.
  • Always write content with your buyers in mind. A friendly, casual tone works best. Keep sentences short and easy to digest. Break up longer blocks of text with sub-headlines and other formatting (like bullets).
  • Don’t be afraid to go long. This is especially true with blog posts. Studies show that longer blog posts perform better. HigherVisibility reports, “Articles of 3,000 words or more get twice the amount of page views, as well as 24% more shares.”

Tip #3 for better senior care SEO: Don’t overlook or underestimate the importance of technical SEO.

Does your site load quickly? Is it easy for Google to crawl and index? Is the architecture sound? Have you optimized the site for mobile devices?

Google considers the entire landscape: on-page SEO (the copy), off-page SEO (typically the quality of the backlinks pointing to your site), and technical SEO. Don’t put all your effort into awesome content, only to have it flounder on a poorly built site bloated with unnecessary code. Check out HubSpot’s ultimate guide to technical SEO for more specifics.

Tip #4 for better senior care SEO: Think beyond your senior living website.

When it comes to SEO, you might think you only need to focus on your community’s website. But to successfully compete, you must optimize your entire online presence for search. This includes social media platforms, popular senior living directories, and the all-important Google My Business listing.

  • Make sure you weave in relevant keyword phrases, particularly in the “about” and profile sections.
  • Follow best practices for each platform. At a minimum, this will likely include filling out all relevant sections, having current and accurate contact info, and posting plenty of images.
  • Audit these sites regularly (every quarter) to make sure everything is in working order. Things can and will break.

Need help with your senior care SEO? Give us a shout.

We know senior living. And we know digital marketing. Our team can make sure your entire online presence is optimized for search. Let’s chat about your senior care SEO!

Marketing Strategy Website Forms

Senior Living Marketing Strategy for Website Forms

Here’s a true story regarding one community’s senior living marketing strategy. (Or lack thereof.) 

Debbie Howard (our CEO and co-founder) was on a call with a prospective client: the COO of a senior living community. They were discussing the community’s website, and the COO said they had no idea what happened when someone filled out a form on the site. So Debbie went ahead and filled one out. She specifically requested pricing and floor plans.

Instead of receiving what she asked for, she got an immediate call from a salesperson saying, “I got your phone number, but I can’t make out what you’re looking for.”

UGH! Talk about a poor website experience.

Sadly, this is not an isolated case. Whenever we perform a website audit for clients or prospects, we always test the website forms and opt-ins. And too often, they result in an annoying sales call rather than the info we requested. Sometimes after filling out a form, nothing happens at all—no thank-you page saying our info was successfully submitted. No follow-up email. Nothing. It’s as if our request got sucked into a black hole. That’s NOT the first impression you want to give prospects.

Your senior living marketing strategy should include a thoughtful approach to website forms.

Don’t treat your website forms as an afterthought. Your forms serve as the connection between anonymity and bona fide leads. Treat website forms with the respect and reverence they deserve.

Are you asking for the right information?

Mileage will vary, but you want to ask for just enough information to get the ball rolling. Having too many fields on your forms could discourage people from filling them out. Pay attention to conversion rates on landing pages. If it’s lower than you’d like, experimenting with the form length is a good thing to test.

Do you use progressive profiling?

Good marketing automation software will offer progressive profiling. This means after someone fills out one set of fields on a form, they’ll be offered up a new set of fields on subsequent forms. You can get more information about a prospect as they explore your site and engage with more content. From there, you can serve up custom content designed for their particular needs and pain points.

Do you have a SMART senior living marketing strategy in place for what happens AFTER someone submits a form?

This is often where the trouble starts. In a perfect world, here’s what would happen after someone fills out a form on your senior living website . . .

The prospect would be redirected to a thank-you page. The page would indicate that their info was successfully submitted. If the person requested a specific piece of content—like a guide or floor plans—this content would be served on the thank-you page (usually via a link). 

The prospect would also receive an email autoresponder. The email would include the same info as the thank-you page. This way, if someone navigates away from the thank-you page, they can still access the info within the email.

The email and thank-you page would include relevant calls-to-action (CTAs). The goal is to enable the buyer by providing helpful content that speaks to where they are in their journey. If they just requested a guide on financing senior living, you could serve up other content related to financing, such as a blog post on the Veterans Aid & Attendance benefit.

Lead scoring would automatically kick in. Marketing-qualified leads (MQLs) would enter a relevant email nurturing campaign. Sales-qualified leads (SQLs) would go to the sales team. Only SQLs would receive a follow-up call or email from a sales rep. (Read more about the difference between MQLs and SQLs.)

The last bit is usually the hardest pill for senior living sales teams to swallow. The temptation is to contact every single lead that comes through the site, no matter what. Remember: The buyer controls the sales process, not the sales team. 

Buyers want to engage with content on their own. And they want to self-identify when they’re ready to talk to sales. Your sales team will be wasting its time calling people who are not ready to buy. Or worse: They’ll annoy prospects with the intrusion. (Which is how Debbie felt after she filled out the form on the client’s website.) 

Bottom line: A submitted website form is NOT an automatic invitation for a phone call.

Yet too many senior living communities default to that line of thinking. Instead, they should focus on a SMART senior living marketing strategy when it comes to website forms. 

  • Make sure your form fields are the right length. Monitor results. If your landing pages aren’t converting, your forms might be the culprit.
  • Make sure you ask for the right info at the right time. Start with the most important info—name, email, location, where they are in their journey. Then, build from there by using progressive form fields.
  • Remove friction and respect boundaries. Give people what they ask for when they ask for it. If they don’t want a sales call, DON’T CALL. 
  • Spot-check forms. Things can break on the back end. It happens. Get in the habit of spot-checking forms every quarter.
  • Make sure everyone’s on the same page. Your marketing and sales teams need to agree on what happens after someone submits a form. MQLs should be nurtured with compelling campaigns designed for where they are in their journey. Sales reps should only reach out to SQLs (prospective buyers in the bottom of the funnel who’ve requested a sales interaction).

Need help with your senior living marketing strategy?

We can take an objective look at your website’s forms and get them in tip-top shape. Let’s chat about your senior living website.

How to Boost Website Conversions

Senior Living Website Design: Tips to Boost Conversions

Senior living website design involves so much more than fonts, colors, images, and layout. Sure, those things are important. But if your site only looks pretty, but doesn’t convert anonymous website traffic into leads, what’s the point? 

Bottom line: Your design strategy must go hand-in-hand with your overall marketing strategy. Follow these tips to accomplish exactly that. 

Design your site for multiple buyer journey “pathways.”

Remember, the buyer controls the sales process, not the other way around. In fact, buyers often interact with content anywhere from 8-10 times (if not more) before showing any interest in talking to sales.

As a result, your senior living website design needs to enable the buyer to take the next logical step in their specific journey. On the home page, provide clear paths. If they self-identify as an older adult researching senior living communities for a move within the next year, provide a logical path through the site. The same is true for an adult child looking on behalf of a parent.

By providing paths that reflect each buyer’s journey, you’ll increase conversions along the way. How so? Well, the various conversion points will happen in a way that makes sense to that particular buyer. 

For example, for the adult child, you’d offer content downloads that make sense to them, such as “A Guide to Helping Loved Ones Make the Move to Senior Living.” On the flip side, for an older adult evaluating different communities, you might offer content like: “What to Expect in Your First Month Living in Our Community.”

On any given page, make it clear what people should do next.

Your senior living website serves as your virtual storefront. Brick-and-mortar retail stores are designed to lead people deeper and deeper into the store so that they stay in-store longer. (The same is true with grocery stores—that’s why the meat and deli departments are in the back of the store.) 

Your senior living website design needs to do the same thing: You need to entice people to stay and explore your site. Here are some strategies for keeping people invested:

  • Use sticky menus. Navigation that remains at the top even as people scroll can be an excellent way to keep people oriented as to where they are—and to stop them from backing out in frustration.
  • Use well-designed and thoughtfully placed CTAs. The CTAs should lead people to valuable content that will help them on their journey. Read more about the power of CTAs in senior living marketing.
  • Use video. Video tends to increase the time spent on a page. Studies suggest that including video on landing pages can increase conversions by as much as 80%. But like anything else, you need to be thoughtful in how you use video—where it’s placed, how it integrates with the page, how quickly it loads, and so forth. 

Be mindful of how your senior living website design renders across all devices.

Creating a consistent experience is key to consistent conversions. If the desktop experience is fine, but the experience on a phone leaves a lot to be desired, you might lose the person to a competitor simply due to that frustrating experience. 

When we say a “consistent” experience, we don’t simply mean making sure the site looks exactly the same across all devices. The experience on smartphones should be different from the experience a person has on a desktop since they are two very different devices. What you want to avoid is having someone experience a disconnect from one device to another—the branding should be consistent, as should the pathways people follow. But how you optimize your site for mobile will and should be different.

For example, you might need to adjust CTA designs so that they’re super easy to read on mobile. Your font and text size on mobile might need to be different from the desktop experience. You get the idea. (Need more tips? Read HubSpot’s article on how to optimize websites for mobile users.)

Now, if you’re thinking smartphones aren’t as popular with your key demos, think again. Sure, the Silent Generation (born 1925 to 1945) might not be married to them. But the demo right behind them—Baby Boomers—most certainly are (and so are their kids). In fact, according to this report from HigherVisibilty, “In the first quarter of 2021, 54.8% of web searches were done via mobile devices (excluding tablets).” And guess what? That number is only going to go up.

Practice good technical SEO.

When we talk about search engine optimization (SEO), we’re usually discussing it in relation to the copy on the page. But technical SEO is just as important. And that’s specifically something the web team needs to shoulder.

What is technical SEO? Backlinko has a good definition: “Technical SEO is the process of ensuring that a website meets the technical requirements of modern search engines with the goal of improved organic rankings. Important elements of Technical SEO include crawling, indexing, rendering, and website architecture.” 

Run A/B testing with various elements of your senior living website design.

If you want to boost conversions, run A/B tests of various design elements to see which ones give you the biggest increase. Simple things—from font size to text color—can greatly impact conversions. 

SEO guru Neil Patel lists 19 obvious A/B tests to conduct on your website. His recommendations include:

  • Typography
  • Colors
  • Font size
  • CTA design and placement
  • Landing page styles (long copy vs. short copy – layout plays a critical role)

Don’t treat your senior living website as a static thing.

This is especially true after launching a new site—or relaunching an existing site. It’s easy to think the heavy lifting is over and that you can just sit back. While this might have been OK a decade ago, it’s not the case today. Monitor analytics (especially on high-priority landing pages), conduct A/B testing, and adjust things, as needed. 

Experiment with interactive elements within your senior living website design.

Building off the above point, be willing to try different things, from live chat to pop-ups. The challenge is seamlessly working these elements into your senior living website design so that they feel natural rather than intrusive. (And the look-and-feel needs to reflect the brand.)

Need help rocking your senior living website design?

Let’s boost conversions on your senior living website. Either opt for our budget-friendly website audit. Or we can chat about a custom strategy. Either way, get in touch!

Marketing CTAs

Senior Living Marketing: All About CTAs

When it comes to effective senior living marketing, the little things can make a BIG difference. And that is most certainly true when it comes to calls-to-action or CTAs. Let’s take a deeper look . . . 

What’s a call-to-action (CTA)?

A call-to-action is exactly how it sounds—words that motivate someone to do something specific, like register for a webinar, listen to a podcast, or download a piece of content.

A CTA can be subtle, like a hyperlinked line of text within a longer piece of content. The link leads to the offer; this is known as an anchor text CTA. Using anchor text CTAs in your blog posts, for example, can increase conversion rates by 121%.

CTAs can also be more obvious, like a bright red button that says: REGISTER FOR OUR WEBINAR. (One company found that using red CTA buttons increased its conversion rates by 21%.)

Bottom line: Never underestimate a CTA’s importance. Implementing a thoughtful CTA strategy throughout your website can help convert anonymous website traffic into bonafide leads—and leads into move-ins. 

What are some examples of CTAs in senior living marketing?

Popular CTAs in the senior living industry include the following:

  • Book a Tour
  • Plan a Visit
  • Get in Touch
  • Request Pricing
  • Download Floorplans
  • Chat with a Live Agent
  • Get Our Free Guide 
  • Sign Up for Our Newsletter

But honestly, the sky’s the limit when it comes to CTAs. If there’s an action you want a person to take, you can create a specific CTA to urge them to do exactly that.

By the way, using first-person phrasing in CTAs has been shown to increase conversions. Using some of the examples from above, we’d recommend rewriting and testing some of these:

  • Yes! I want to book a tour.
  • Yes! I want to plan a visit.
  • Please send me pricing!
  • Yes, I’d like to view floorplans.

Are there any best practices when it comes to creating CTAs for senior living marketing?

Always remember your audience and put yourself in their shoes. You’re either talking to older adults who are investigating senior living options for any number of reasons (both happy and sad ones). Or you’re talking to adult children (or other family members) seeking info on behalf of their older loved ones.

For senior living marketing, the best CTAs will be . . . 

  • Clear, not coy. Save playful copy for the content itself rather than the CTA. That said, “clear” doesn’t mean “cold.” The tone should reflect the overall tone of your senior living website and other marketing materials. You’ll be using only a handful of words, usually no more than five. Make every single one count.
  • Easy to read. Even if you use an anchor text CTA, make sure the hyperlink is obvious. Remember, you’re often dealing with aging eyes, so you want a clear contrast between the font color and hyperlink color. With image CTAs, like buttons, the words within any graphics should also be easy to read.
  • Accurate. Meaning that when someone clicks, they are led to a page that will make sense to them. For example, if someone clicks on “Book a Tour,” but they’re brought to your site’s main Contact page, they might feel a disconnect. Instead, the “Book a Tour” CTA should lead to a dedicated landing page for booking tours. On it, you’d have a short form to schedule a tour AND information about what to expect on a tour, like how long tours last, where people should go for the tour, current policies about masks, and so forth.
  • Used thoughtfully throughout the site (and other marketing materials). Be intentional with your CTA placement. Look at high-trafficked pages on your site and ask yourself: “Where’s the most logical place for people to go next?” Create a CTA that then leads people to that next logical place. CTAs aren’t just for your website, either. Think about emails. Think about digital ads. Think about social media posts. 

How do you determine if your CTAs are working hard enough in your senior living marketing? (And how can you make them work harder?)

The worst thing you can do with a CTA is set it and forget it. Like any other marketing tactic or campaign, you need to review results and adjust accordingly. Follow these tips.

  • Know what you’re measuring. 

Make sure you understand the difference between click-through rate (of the call-to-action button itself) and conversion rate on the page you send people to.

For example, let’s say you have a CTA button that says, “Get our guide on senior living financing,” and it has a high click-through rate (CTR). But once people land on the page with the form to download the guide, they bounce away quickly, resulting in a low landing page conversion rate. 

It’s easy to think the problem is the landing page—and that might very well be true. But you’ll want to take an objective look at the CTA as well. And vice versa: If a CTA button doesn’t have a high click-through-rate, but for those who DO click, they convert on the landing page . . . you need to take a hard look at both and figure out where the friction or disconnect is.

  • Conduct A/B testing. (Also known as split tests.)

The key with A/B testing is to test only one change at a time. So, for example, maybe one CTA button is red and the other is blue. If more people click the red button, then you can (likely) deem red the winner. From there, you can conduct another test. Perhaps you change the verbiage: “Download our guide” to “Yes! I want the guide.” Read HubSpot’s tutorial on how to do A/B testing.

  • Experiment with smart or dynamic CTAs. 

Smart or dynamic CTAs are personalized to the person visiting the site. The CTA might use a person’s first name. (HubSpot reports that personalized CTAs perform 202% better than basic CTAs.) Or the smart CTA workflow might deliver certain calls-to-action based on info a person provided elsewhere (like a form) or the path they’re taking through the site.

Still having issues with CTAs in your senior living marketing? Let us help.

If you’re not getting the results you want, seek advice from an agency that understands the ins and outs of CTAs. At Senior Living SMART, we know digital marketing and senior living. Get in touch and let’s chat about CTAs. (And that right there is an example of one!)

Marketing Solutions

2 Senior Living Marketing Solutions for the New Year

It’s hard to believe 2021 is winding down. We don’t have to tell you that it’s been quite a year. As we look ahead to 2022, we wanted to share two straightforward senior living marketing solutions that’ll help get your community off to a strong start. Order them directly from us and you’ll be well on your way to marketing success in Q1!

Total Online Presence Audit

The beginning of the new year is an excellent time to take stock of what’s working—and what isn’t—with your online marketing strategy. 

Our Total Online Presence Audit takes a deep dive into the following:

Senior living community website. Your website is your virtual storefront and your 24/7 sales team. Is it working for you? Or against you? We review the following:

The above isn’t an exhaustive list, but it gives you the idea.

Social media platforms. Does your social media presence reinforce your brand? Or does it appear you’re simply going through the motions? Or worse—have certain platforms gone dark? 

Google My Business Listing. Local search engine optimization (SEO) matters! Having a strong Google My Business listing is a must. We’ll look to see if yours . . .

  • Has been claimed by your community
  • Includes current information
  • Truly acts as a micro-website that accurately captures the brand

Directory listings. The senior living industry is famous for its directories. It’s impossible for one person to keep up, but we have the tools and a proven strategy to do a high-level review of the most important listings to make sure your community’s info is current and correct.

Online reputation. What other people are saying about your community carries much more weight than what you say about your community. We double-check to make sure the major review sites in our industry have correct info—and we’ll flag anything that needs your immediate attention.

Competitive analysis. We take a look at the competitive landscape—what they’re doing well, and opportunities for your community to shine.

From there, we create an action plan. We don’t just deliver the results of our audit and send you on your way. Instead, we provide an action plan with immediate fixes and other recommendations you can easily and quickly implement. You and your team can take the plan and run with it. (We really do make the tasks super simple!) Or you can have us implement the fixes and recommendations.

Bottom line: What you get is an incredibly comprehensive audit that will position your community for success in Q1. And the best part? The price: a budget-friendly $995. Go here to learn more and to order your online presence audit.

Strategic Marketing Roadmap: The Marketing Plan You Need

It’s hard to start a new quarter—or a fresh new year—without some sort of marketing plan. But it’s easy to get lost in the weeds when putting one together. That’s where this solution comes in. We call it our Strategic Marketing Roadmap. We have a proven formula for putting together a strong plan for you quickly so you can focus on execution. (Or we can help with that as well.)

How it works:

We have an in-depth discovery call (or two or three!). We come prepared with the RIGHT questions. Our goal is to learn about your current marketing efforts, growth goals, and competitors. We’ll also audit your existing marketing and online presence.

We refine your buyer personas. So many communities fail when it comes to developing workable personas that get you the results you’re looking for. Based on this persona work, we’ll create a roadmap of suggested marketing tactics for each phase of your customer’s buying journey.

We develop a smart content strategy. Content isn’t king. It’s emperor. And you need amazing content to get results. Don’t worry—we got you covered here. Based on our keyword research, we’ll build a content strategy that’ll allow you to map out 6-12 months of content as part of your ongoing marketing efforts.

We present the goods—your extremely comprehensive strategic marketing roadmap. We don’t do a fancy presentation and walk away, either. We provide an action plan that’s simple enough for marketing teams to execute—but that still gets results. (And if you need help with the execution, we can do that, too!)

Bottom line: Don’t leave your senior living marketing for 2022 to chance. Learn more about this product and order your strategic marketing roadmap soon.

On the hunt for other senior living marketing solutions?

You’re in the right place. The two products above are just the tip of the iceberg. We have plenty of other marketing services to fit your needs and budget. Get in touch!