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Maximize Your Senior Living Resources: Information Management

Blog Provided By Joan Bachman, RN, HNA, RHIT, BSBA, FCN

Maximize Your Senior Living Resources

The Only Place You Find “Success” before “Work” is in the Dictionary. Survival and growth of an organization rely on the effective use of available assets.

Senior Living Resources: Information Management

A successful organization maintains accurate business records and promotes healthy communication.

Legal Documents

  • Describe legal documents and authority for access.
  • Maintain legal documents securely, whether hard copy or digitized.
  • Establish and implement policies for retention of records.
  • Comply with regulatory and insurance carrier suggestions for backup and audits.
  • Limit access to legal documents based on authority and responsibility.

Communication Systems

  • Communication may be spoken, written, computerized, or pictorial/graphic.
  • Establish and implement policies and responsibility for each segment of communication
  • (Business, Client, Public, and Advertisement/Promotion) based on regulatory requirements.
  • Communicate openly with staff. Secrets breed distrust; informed staff supports the Mission.
  • Describe confidentiality requirements.
  • Define how social media may be used for business and personal purposes.

Physical Messages

  • Maintain your capital assets to demonstrate self-respect and contribution to the community.
  • Expect clients and staff to be clean and neatly dressed.
  • Control noise levels within the building.
  • “What you are doing speaks so loudly I can’t hear what you are saying.”

Is there information that your community needs to improve on recording? Let’s Chat

6 Easy Steps to Communicate with the Family

Blog provided by Senior Living SMART Partner: Sensight Surveys

One of the most common recommended improvements we hear from family members on our customer experience surveys is more frequent updates from community management about their loved one’s status.

Managing a senior living community is a busy, demanding job.  Sometimes finding time to update responsible parties (RPs) can be difficult, but doing so goes a long way in building a sense of caring.  Our research shows that something as simple as a personalized note from the Executive Director can make the difference between a disgruntled family member and one who is happy with their senior assisted living community. Read more