Blog provided by Senior Living SMART Partner: Sensight Surveys
One of the most common recommended improvements we hear from family members on our customer experience surveys is more frequent updates from community management about their loved one’s status.
Managing a senior living community is a busy, demanding job. Sometimes finding time to update responsible parties (RPs) can be difficult, but doing so goes a long way in building a sense of caring. Our research shows that something as simple as a personalized note from the Executive Director can make the difference between a disgruntled family member and one who is happy with their senior assisted living community. Read more