Here’s what you’ll learn:
- Inbound call handling best practices
- Understand why calls fail
- Expose blind spots in the customer journey
- See how to calculate what its costing your organization to not effectively capture calls.
Here’s what you’ll learn:
Here’s what you’ll learn:
You’ve likely set goals and key performance indicators (KPI) for your digital marketing strategy. Hopefully, you’re reviewing the data and adjusting your strategy based on the results against your goals. But to truly analyze your digital marketing success, you have to compare it to the results from your market. In other words, you need to conduct competitor analysis. This involves monitoring and measuring your competitors’ digital marketing efforts as well.
Want to be a better online sleuth? Focus on these top four areas and follow our tips.
Look at what types of content perform best. Which blogs have the most reads or the greatest number of likes and shares? What sort of content offers does the competition promote? What about videos? Infographics? You get the idea.
Pro tip: And speaking of ideas, keep track of content topics that your organization hasn’t been capitalizing on—yet. We’re not suggesting that you plagiarize, but we guarantee looking at your competitors’ content will get your own creative juices going.
It’s easy to fall down the rabbit hole when looking at competitors’ websites and related analytics. Focus on these metrics for a solid overview of a site’s performance:
Search engine optimization has changed dramatically in the last two decades. One of the foundational elements is keywords (although the way we approach keywords has also evolved over the years).
When it comes to social media, look beyond “vanity metrics,” such as the number of followers, since those are rarely accurate. Instead, focus on engagement, such as the number of shares and comments. This will give you a better idea about what content is resonating with people.
Pro tip: Social Media Examiner offers a great list of four free tools to help you analyze and compare.
Want someone else to do the heavy lifting for you? That’s what we do! Click HERE to schedule a free consultation!
You may think you’re paying the senior living marketing agency for “custom” collateral, but in the end, it’s all the same: whatever they give you is simply another version of re-purposed designs.
Why? Because they can. Senior living marketing agencies have been doing it for decades, and richly rewarded during the process.
But here’s the good news: operators now have a better option for their senior living branding needs: our brand-on-demand technology: SMARTbrand.
Before we get into what SMARTbrand is, let’s quickly review design basics, copy, and collateral shelf life—and the inherent problems with each when it comes to senior living.
Regardless of the senior living marketing project—brochures, rack cards, pocket folders, sell sheets, post cards, flyers, or invitations—limitations exist within the design structure itself. You have only so many placement options for the image, headline, copy, CTA, date and time, and RSVP fields.
Not to mention that only certain fonts work well for senior living branding (you need to avoid fonts that are too thin or too “scripty” because older eyes will have a harder time reading the copy).
And let’s face it: everyone buys the same stock images.
There are only so many ways to describe the services, amenities, and programs that senior living communities offer. Sure, we can personalize the copy to add our branded names to the programs, but there are no new words.
Don’t believe me? Mystery-shop all of your competitors and lay out all of their collateral on the table (along with yours!) and you will see that it all looks the same and it all sounds the same.
The shelf life for most senior living collateral is under 30 days (longer perhaps for Independent Living). Event collateral and direct mail have a shelf life of under two weeks! These are the types of products that are best fulfilled with a brand-on-demand solution.
Imagine taking all the marketing content that you’ve developed and paid for over the years and creating your own custom library for your teams to access—and doing so without ever involving an agency again.
Users could select a project, customize image and font selections from an approved gallery, and add their details (like dates, times, CTAs, RSVP info, and so forth). They then see a proof instantly and either download or professionally print the piece. And it’s not just print pieces, either. Users could also create digital assets, such as email banners and Facebook posts.
THAT’S the power of brand-on-demand technology, and it’s something we’ve perfected for the senior living industry with our SMARTbrand platforms.
A quick 30-min demo showcasing real web-to-print examples could change the way your
marketing department achieves slick and affordable campaigns, without the big overhead costs
associated with a third party agency!
Already working on your Q1 marketing plans? Join your fellow senior living sales and marketing professionals for this 45- minute webinar where you’ll learn helpful tips to get your promo plans in place for 2019.
The takeaways from this webinar will help you better structure your goals, strategies, tactics and actions to drive more move-ins more effectively. We’ll also answer some of your questions.
In 2017, LeadingResponse marketed to, and surveyed, more than 250,000 prospective residents, their adult children and caregivers to gain insights, and generate new move-ins for their senior living community clients. During this hot topic webinar, you’ll learn more about the amazing data and results that were born out of this initiative and how to use that information to dramatically improve your occupancy.
What You Will Learn:
Marketing, sales and operations have a blind spot into the offline customer journey once a call lands with the sales channel. Learn ways to deliver a consistent, branded customer experience to improve revenue performance.
You’ve done all the research and decided on your new CRM. That was the easy part. The next step – CRM Adoption – is critical in getting the most value out of your CRM. How do you get user buy-in and engagement in embracing a new CRM? How do you create a culture of inclusion, in the selection and implementation process? And most importantly, how do you engage users during training and leverage the tools after implementation?
In this recorded webinar, you’ll learn:
Kristin Hambleton is the Vice President of Business Development for Continuum CRM. She began her career in senior living in 2010 as the Director of Sales for a multi-site CCRC. Her strengths in leveraging the CRM data for strategic planning, coaching her team to success, and improving processes within the organization led her to her current role. Kristin’s passion is assisting other marketing & sales teams in becoming more effective in their role using their CRM.
Let’s face it: one of the least favorite tasks of senior living sales and marketing professionals is updating their lead management database or healthcare CRM. They are motivated to build relationships with seniors, families, and professionals. They are energized by personal interaction rather than administrative tasks. So there is usually resistance to entering data, updating notes, and documenting activities. However, for sales manager, this documentation is crucial to identifying trends, barriers, and opportunities and for creating effective strategies. Here are some ways to reduce resistance and improve CRM adoption:
Be sure there is representation of all user groups and stakeholders in the vetting and decision-making process of choosing the CRM. Create focus groups comprised of community, regional, and corporate sales and operations team members.
Here are some tips for choosing the right CRM for your senior living community.
Once you’ve made your selection, you need to prepare your team for implementation. Here’s what to do.
It’s budget season and a time to dream BIG. That is, until you realize your budget hasn’t increased from last year, even though expectations have.
Not to mention there are so many choices: digital, paid search, social media, direct mail, marketing automation, advertising, radio—the list is seemingly endless. And each of these broad categories requires more decisions (for example, Instagram vs. Pinterest or Google AdWords vs. Facebook ads).
So how should you go about creating a reasonable marketing wish list for the 2019 fiscal year? Ask yourself the following questions to get started—they cover the most important areas that we recommend to our clients. Then, build your list accordingly.
If your website is more than two to three years old, it’s time for a new one—or a solid refresh at the very least, one that includes enhancements to improve traffic and conversions.
If your communities are on separate URLs, consider integrating them into one domain so you don’t compete against yourself for SEO and so that you create a better experience for your site visitors.
Where to begin? Start by developing buyer personas to attract your ideal prospect, investing in a keyword analysis of your rankings compared with your competitors, and building a content strategy that combines the interests of your personas with relevant topics.
Oh, and make sure your site is secure, meaning your site should be using HTTPS and not HTTP. You could see your site traffic drop considerably otherwise. Learn why here.
If you blog regularly with quality content, you should expect to see three times more visitors and 3.5 times more leads per month and a 79% increase in sales revenue from website leads within one year.
Is your content struggling to give you these results? Remember: consistency and quality are the essential elements—and harder to achieve than you might think. That’s why content should always make it onto your marketing wish list. You can always improve it and make it better.
At the very least—and especially if your content is currently underperforming—invest in an editorial calendar that is keyword enriched to improve your search ranking and use professional writers to create educational content.
Also, you should budget for at least one piece of premium content per quarter (think guides, e-books, toolkits). “Gate” this content in order to convert anonymous website visitors into prospects. Invest in quality landing pages to collect contact information.
Ninety percent of the leads on your website are not ready to buy right away. Marketing automation technology nurtures the “not yet ready” leads by providing relevant content based on their expressed interests and creates workflows to keep them engaged until they are ready for a sales interaction—and once it’s set up, it’s completely turnkey.
Marketing automation completes follow-up in a way that is dependable, timely, and consistent with brand standards. It’s like having a 24/7 virtual sales person available at all times to ensure that leads are nurtured and advanced.
But good automation technology, like HubSpot, is an added expense—but one that will pay for itself over time—which is why you should add it to your marketing wish list.
Customer relationship management (CRM) technology has come a long way in the last five years. You should not settle for an old, outdated, clumsy system that is a pain for your sales team and does little more than track tasks and activities.
Good CRMs help sales teams stay focused, build stronger relationships, and leverage excellent data to inform decisions. Choose a CRM that is in alignment with your sales culture, budget, and users’ technological skillsets. Make sure it offers training and onboarding to support adoption and success.
It’s not that there is a lack of data available. It’s just that it is fragmented and un-integrated.
You should be able to track every marketing channel and every touch point in the customer journey and calculate ROI to inform strategy and spending, both online and offline. You should be able to access all this info in one dashboard, in real time, and analyze it by location, portfolio, service line, or investor – any way you need it.
If you currently can’t do this, make sure you add it to the wish list. Hint: often times you can get analytics and marketing automation software in one package, so look for products that can solve both problems.
Can you think of any other smart questions to ask as people prepare their 2019 marketing wish lists? Share in the comments.
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