What Happened? How to Improve the Customer’s Experience Webinar

Marketing, sales and operations have a blind spot into the offline customer journey once a call lands with the sales channel.  Learn ways to deliver a consistent, branded customer experience to improve revenue performance.

You’ll learn:

• Inbound call handling best practices
• Understanding where breakage occurs in the customer journey
• How to effectively score all inbound customer calls
• How to optimize media to drive more opportunities