How to Market Senior Living Communities in a Sea of Sameness

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One of the biggest challenges in how to market senior living communities is differentiation. On the surface, most communities look the same. They all promote having the best care, best staff, best dining, best activities, best blah, blah, blah. (Sound familiar?)

If you can’t figure out what makes your community genuinely different and special—in other words, its unique value proposition—prospects will resort to focusing on price and location when deciding. Price wars are a race to the bottom, and you can’t move your community, so get ready to play the “let’s make a deal” game.

That’s the bad news.

But here’s the good news.

Developing a unique value proposition isn’t as hard as you might think. The unique value prop doesn’t need to be sexy or over the top to “win.” It simply needs to be true and resonate with your prospects.

So, how do you create this value prop? Begin by leaning into the things that your happiest residents and families continually say about your community.

Here are some ideas to get you going.

  1. Embrace your newness.

If yours is the newest community in your market, lean into that. Be the bright, shiny penny and play up your newness. You likely have the latest technology and modern finishes, and residents can be the first to live in their space. No scuffs, scratches, or stained carpets here.

But remember, the newness won’t last. Claim this position while you can, but behind the scenes, work on developing another value proposition to replace it when the time comes.

  1. Embrace your oldness.

OK, so maybe you can’t play the new game, but you can focus on your experience, stability, and years of service to your community. Older communities often have better locations and larger apartments. Promote this. Not to mention, older adults turned off by ultra-modern aesthetics might feel more comfortable in older communities.

Bonus: You might be able to offer a lower price point since competitors are paying significantly more for construction and financing.

  1. Promote high acuity levels of care.

Several regional and national brands position their ability to manage high-acuity residents. Their messaging about caring for the “frailest of the frail” attracts their ideal prospects (or their families). These communities don’t try to be all things to all people. Instead, they focus on what they’re great at: serving older adults who need more care.

If this describes your community, focus on your staffing levels, staff training, and the technology that supports better management of frail seniors. Include compelling proof of your community’s excellence by achieving deficiency-free status.

  1. Highlight luxury.

If you are the luxury price leader, your marketing messaging should focus on exclusivity, discernment, and lifestyle.

Here are themes that tend to resonate with people seeking luxury:

  • When only the best will do.
  • Dream bigger.
  • You earned this.
  • Design your life one day at a time.

The key is focusing on what elevates your brand to luxury status. For example, other communities might have fitness centers, but your community has personal trainers.

  1. Highlight affordability.

The key to marketing an affordable product is positioning your community as a responsible choice for consumers who are planners and don’t want to run out of money. Your community offers everything that your prospects need without making them pay for additional amenities that they’ll never use.

This is an example of an un-sexy but highly effective message for people who can’t afford frills or simply aren’t interested in them.

  1. Show off your specialty.

Maybe you only offer independent living or stand-alone memory care. Your marketing messaging can promote all the advantages of being purpose-built for that lifestyle to sell against competitors offering multiple levels of care.

Specializing in just one lifestyle should give you an advantage to create a unique experience that your competitors can’t provide in a more blended model.

  1. Niche down.

Niche developments often appeal to older adults who want to live with people with similar backgrounds, experiences, and hobbies.

Here are some examples of senior living communities with interesting niches:

  • Lasell Village in Newton, Mass, is a university-based retirement community (UBRC) built on the Lasell University campus. The community says the pursuit of lifelong learning is central to its lifestyle.
  • The Lillian Booth Actors’ Home is built for retired Broadway professionals (actors, musicians, directors, and designers).
  • The design-build company Haskell has created senior housing for Naval and Air Force personnel: Fleet Landing in Florida and Falcons Landing in Virginia.
  • There has been a lot of press about developing communities for retired NFL players.
  • Some companies are building specialty properties for the LGBTQ community, while others are focused on a specific culture.

The above is a small sample of ideas, but many others exist, like big campuses, small residential homes, buy-ins, rentals, and many more. The key is identifying your authentic value proposition and building your marketing messaging and campaigns around your strengths.

Need help standing out in a sea of sameness?

Messaging is one of our core services and specialties. Get in touch, and let’s brainstorm how to market senior living communities like yours.