SMARTbrand FAQs

Our SMARTbrand solutions provide senior living marketing and sales teams with easy and affordable ways to create and print beautiful collateral to promote their communities.

SMARTbrand FAQs

Our SMARTbrand solutions provide senior living marketing and sales teams with easy and affordable ways to create and print beautiful collateral to promote their communities.

Below are FAQs about SMARTbrand:

General Account Print Order

Below are FAQs about SMARTbrand:

General Account Print Order

General Questions

What is SMARTbrand?
SMARTbrand is a budget-friendly, self-serve online platform that provides ready-made advertising and marketing content designed specifically for the senior living industry. You’ll find many customizable products including email banners, Facebook posts, direct mail campaigns, signage, sales tools, and training resources. Plus, we’re adding new items all the time.
Who can use SMARTbrand?
SMARTbrand is available to current Senior Living SMART clients at no extra charge.
Why should I use SMARTbrand?
SMARTbrand is a quick, easy, and low-cost alternative for smaller, less complicated marketing projects that need to be completed quickly and at minimal cost.
When is the best time to sign up for SMARTbrand?
Anytime! Whether you’re just starting out with Senior Living SMART or are a long-time client, you can sign up for SMARTbrand. Just ask your Client Success Manager!
What is the turnaround time?
Turnaround times vary depending on the project. Please talk with your Client Success Manager for an estimated time of delivery for your project.
Can we use SMARTbrand to centralize access to the documents that don’t require customization, but need to be printed?
Yes, static pieces can be set up as products in the SMARTbrand and reprinted through our streamlined process. Examples include letterhead, #10 envelope, pocket folder, inserts, price sheets, floorplans etc…
Can you provide a print ready PDF and use a local printer or print at the community on a desktop printer?
Yes, we can provide a print ready file, but we encourage streamlined process from order to delivery, which includes the printing and fulfillment. This process ensures our client’s quality standards through the final product.
What images can I use?
SMARTbrand offers over 300+ stock images licensed for broad use. You can also provide high resolution community images or your own licensed stock images to be used in the template.
Can I get my own creative pieces turned into templates and made available on SMARTbrand?
There are couple of options available to make that happen. Reach out to [email protected] so we can understand all the details and provide an estimate.

Account Questions

How do I access my account?
SMARTbrand users may access their account by clicking My Account.
What do I do if I lost my password?
SMARTbrand users may reset their password by clicking “Lost your password?” on the My Account page.

Print Order Questions

What does the order process look like?
It’s a simple order process. Choose a template and submit Custom Design Request, we’ll customize the template and send for approval. Once approved we’ll submit for printing and fulfillment.
When will my order ship?
Most orders ship direct from our printing partner within 2-3 business days. If you have a question about your delivery, please contact us at 888-620-9832 or [email protected], and we’ll make every effort to expedite your request.
How do I cancel an order?
Orders are processed quickly and efficiently by our printer partners, so if you must cancel an order, you must do so as soon as possible after the order is placed. Send an email to [email protected] with the order number, explaining that you need to cancel the order. The order will process through the system as a “zero-ship” order. This means that you’ll receive an email with a shipment notification, but it will state “Order Canceled,” and the quantity shipped will show as “0.”
How do I modify an order?
Send an email as soon as possible to [email protected] or call 888-620-9832 with the order number and what needs to be changed. We’ll confirm receipt of the request. The order will process through the system with the original information, but we’ll make the appropriate adjustments to the order per your request, provided the order hasn’t already been produced before your request was received. Again, timing is essential once your order is placed.

Awesome Benefits
Reduce graphic design expenses by up to 40% (even more in some cases), maintain brand standards, and streamline processes.
More Time for Senior Living Marketing & Sales
Give your senior living sales and marketing teams more time to focus on other things, like following up on hot leads and coming up with awesome events.

I have more questions

Who can I talk to?

You can always reach us by calling 888-620-9832 or sending us a message.

SMARTbrand FAQs

SMARTbrand FAQs

General Questions

What is SMARTbrand?

Who can use SMARTbrand?

Why should I use SMARTbrand?

When is the best time to sign up for SMARTbrand?

What is the turnaround time?

Can we use SMARTbrand to centralize access to the documents that don’t require customization, but need to be printed?

Can you provide a print ready PDF and use a local printer or print at the community on a desktop printer?

What images can I use?

Can I get my own creative pieces turned into templates and made available on SMARTbrand?

Account Questions

How do I access my account?

What do I do if I lost my password?

Print Order Questions

What does the order process look like?

When will my order ship?

How do I cancel an order?

How do I modify an order?

Awesome Benefits

More Time for Senior Living Marketing & Sales

I have more questions

Senior Living SMART

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