What Happened? How to Improve the Customer’s Experience

https://youtu.be/eLfaoYCQQoA

Marketing, sales and operations have a blind spot into the offline customer journey once a call lands with the sales channel.  Learn ways to deliver a consistent, branded customer experience to improve revenue performance.

You’ll learn:

  • Inbound call handling best practices
  • Understanding where breakage occurs in the customer journey
  • How to effectively score all inbound customer calls
  • How to optimize media to drive more opportunities
Share

Leave a Reply

Your email address will not be published. Required fields are marked *