What Happened? How to Improve the Customer’s Experiencehttps://youtu.be/eLfaoYCQQoA
Marketing, sales and operations have a blind spot into the offline customer journey once a call lands with the sales channel. Learn ways to deliver a consistent, branded customer experience to improve revenue performance.
Inbound call handling best practices
Understanding where breakage occurs in the customer journey
- How to effectively score all inbound customer calls
- How to optimize media to drive more opportunities