FAQs

Membership FAQs

SMARTbrand is a self-serve online platform offering premium advertising and marketing content at affordable prices. The tool has many customizable products—email banners, Facebook posts, direct mail campaigns, signage, sales tools, and training resources, —and we’re always adding new items.

The Basic membership provides limited access to SMARTbrand with the ability to personalize postcards and flyers with community logos, colors, custom copy and images. Pro members gain full access to the marketing suite. Items include flyers, postcards, social posts, email banners, stationery, signage, sales tools, and trainings. The Basic membership is free, while the Pro membership costs $59.95 per month.

Depending on your community marketing goals and budget, you’ll find value in either the Basic or Pro membership with SMARTbrand. The Basic membership gives you what we believe are the starting materials you need to be successful in marketing your senior living community. This is the perfect package for equipping your community sales and marketing staff with the materials they need.

The Pro membership allows you to delve deeper into branding your senior living community. Executive directors and corporate branding leadership will find the Pro membership with SMARTbrand the most helpful in reaching their marketing goals. And SMARTbrand+ is another option as well.

SMARTbrand+ is all about customization. With SMARTbrand+, we can set up your community with a private area in your SMARTbrand account to centralize and template all of your proprietary collateral, content, and documents. Essentially, you’d have ALL your marketing and sales collateral in one place making it super easy to update, order, and ensure brand consistency. If you’re interested in SMARTbrand+, get in touch for a custom quote →

Easy peasy! As community leader, if you’d like the ability to sign up multiple communities under your account, please contact us →

You may switch your subscription anytime by upgrading or downgrading your membership when logged in to My Account. Access to the respective assets will also be locked/unlocked depending on changes to your membership level.

See screenshot instructions below.

If you decide you need to suspend or cancel your membership, please log in to My Account. Access to the respective assets will be suspended until you decide you’d like to reactivate your subscription.

See instructions below:

You can choose either a monthly or annual membership with SMARTbrand. The monthly membership renews every month and the annual membership period is set at a minimum of 12 months upon sign-up. Your monthly membership renews on the same day each month and annual membership renews a year from your anniversary date unless you decide to cancel/suspend your membership when logged into ‘My Account‘.

We also have SMARTbrand+ available; if interested, we’ll provide you with a custom quote.

SMARTbrand FAQs

Most orders ship within 2-3 business days.. If you have a question about your delivery, please contact us at 1-888-620-9832 or [email protected], and we’ll make every effort to expedite your request.

Orders are processed quickly and efficiently in our plant, so if you must cancel an order, you must do so as soon as possible after the order is placed. Send an email to [email protected] with the order number, explaining that you need to cancel the order. The order will process through the system as a “zero-ship” order: You’ll receive an email with a shipment notification, but it will state “Order Canceled,” and the quantity shipped will show as “0.”

Send an email as soon as possible to [email protected]ingsmart.com or call 1-888-620-9832 with the order number and what needs to be changed. We’ll confirm receipt of the request. The order will process through the system with the original information, but we’ll make the appropriate adjustments to the order per your request, provided the order hasn’t already been produced before your request was received. Again, timing is essential once your order is placed.

We accept Visa®, MasterCard®, Discover and American Express.