FAQs

Membership FAQs

SMART HQ is an introduction to best practices and resources for community operations, marketing, leadership and sales training. In addition, you gain access to exclusive partner discounts and webinars to help you boost your community marketing efforts. The SMART HQ membership is $24.95 per month, or you can purchase an annual membership for $249 per year – a 17% discount.

The Studio powered by GlynnDevins is a one-stop shop filled with customizable marketing products for all your community needs. With both Basic and Pro memberships, The Studio gives you access to premium advertising content at affordable prices. Plus, with a Pro membership, you get access to everything in SMART HQ.

Basic level members of The Studio receive access to a limited variety of templates, including newsletters, activity calendars, direct mail, flyers and standard marketing kits for $19.95 per month. Pro members gain access to the full product suite on The Studio, which includes more robust marketing tactics such as customizable print ads, service brochures, stationery and collateral materials, email and social templates, promotional specialties, and deluxe marketing kits. In addition, Pro members get full access to all the operational resources, sales tools, partner discounts and special offers from SMART HQ. The Pro membership cost is $99.95 per month, or you can purchase an annual membership for $995 per year – a 17% discount.

Depending on your community marketing goals and budget, you’ll find value in either the Basic or Pro membership with The Studio. The Basic membership gives you what we believe are the starting materials you need to be successful in marketing your senior living community. This is the perfect package for equipping your community sales and marketing staff with the materials they need.

The Pro membership allows you to delve deeper into branding your senior living community, providing you with templates to create service brochures, sales training programs and incentives to get prospects through the door. Executive directors and corporate branding leadership will find the Pro membership with The Studio the most helpful in reaching their marketing goals.

The Studio is designed to auto populate community information into each marketing product, and it works best with one single account setup. If you’d like to sign up multiple communities, the best package is a Basic membership where each community has access to easily customizable products with their own community information auto populated. For more information about options for corporate access for multiple communities, please contact us →

You may switch your subscription anytime by upgrading or downgrading your membership when logged in to My Account. Access to the respective assets on SMART HQ or The Studio will also be locked/unlocked depending on changes to your membership level.

See screenshot instructions below.

If you decide you need to suspend or cancel your membership, please log in to My Account. Access to the respective assets on SMART HQ or The Studio will be suspended until you decide you’d like to reactivate your subscription.

See instructions below:

You can choose either a monthly or annual membership with The Studio. The monthly membership renews every month and the annual membership period is set at a minimum of 12 months upon sign-up. Your monthly membership renews on the same day each month and annual membership renews a year from your anniversary date unless you decide to cancel/suspend your membership when logged into ‘My Account‘.

We have many options for you to reach out if you have questions about an existing membership or inquiries before signing up. You can always reach us by calling 888–851-9720 or sending us a message »

The Studio includes a variety of templates created by the senior living advertising and marketing experts at GlynnDevins. Since 1987, GlynnDevins has been focused on building community occupancy and delivering effective marketing solutions for industry leaders, stand-alone communities, multi-community systems and more. Now you have the opportunity to use smart design materials from GlynnDevins’ proven-effective marketing suite to help you reach your marketing goals.

The Studio FAQs

Most orders ship within 2-3 business days. If you have a question about the timing of delivery, please contact us by calling 1-888-851-9720 or emailing info@the-studio-by-glynndevins.com, and we’ll make every effort to expedite your request.

Orders are processed quickly and efficiently in our plant, so if you must cancel an order, you must do so as soon as possible after the order is placed. Send an email to support@the-studio-by-glynndevins.com with the order number, explaining that you need to cancel the order. The order will process through the system as a “zero-ship” order: You’ll receive an email with a shipment notification, but it will state “Order Canceled,” and the quantity shipped will show as “0.”

Send an email as soon as possible to support@the-studio-by-glynndevins.com or call 1-888-851-9720 with the order number and what needs to be changed. We’ll confirm receipt of the request. The order will process through the system with the original information, but we’ll make the appropriate adjustments to the order per your request, provided the order hasn’t already been produced before your request was received. Again, timing is essential once your order is placed.

We accept Visa®, MasterCard®, Discover and American Express.

When using your logo on any print or digital piece, you want it to be readable without any blurriness. To do that, you should use a high-resolution logo. It means that your logo size shows a large amount of detail, which is needed for all marketing pieces. We recommend your logo be sized at 300 dpi.

If you don’t know your logo size, please upload the largest file size you have.