Operations


‘Tis the Season to Review the Budget

‘Tis the Season to Review the Budget

It’s budget season, the time when all operators sharpen their pencils trying to find opportunities to reduce expenses.  Independent owner-operators have to be particularly focused at this time of year...

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10 Steps for Managing Complaints

10 Steps for Managing Complaints

Probably one of the most challenging areas in Senior Living is working with families of residents. Families expect a lot and rightly so. They have entrusted us with the physical,...

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Execution in Senior Living

Execution in Senior Living

Execution is the carrying out or putting into effect of a plan, order, or course of action. Simply put—it’s getting things done. I frequently hear how far behind the Senior...

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